When you order queen honey bees from Lappe's Bee Supply & Honey Farm LLC online, by phone, by email, in person, or by mail, you agree to the following policies, contract terms, conditions, limitations, and exceptions.
Queen honey bees are guaranteed to be alive upon arrival (certain conditions apply). Queen replacement for queens DOA is always at the discretion of Lappe's Bee Supply and needs to be reported right upon arrival; please contact us with the details. If not reported at the time of arrival (either picked up from the post office, or time delivered by UPS) we are unable to replace or refund any queen bees. We adhere to time of arrival as noted on UPS or USPS tracking numbers. Acceptable methods of contacting us include phone and email. We can not guarantee the queens to be successfully introduced to your hive, or that they will be accepted by your hive. Many factors influence queen introduction success, particularly the specific methods and apicultural techniques you employ when introducing a queen. Lappe's Bee Supply is also not responsible for queens that fly away during the time of or following placement into the hive.
We send replacement queens for any queens that are DOA.
Queen bees shipped through USPS Priority mail generally take 2 - 4 days to arrive to you; very seldomly, it can take longer. We put attendants in with the queens and feed them prior to shipping, so the queens are taken care of very well while in transit. Although we wish that all orders will arrive within the 2 - 3 day range, we can not guarantee that they will get to you within that certain time frame, and since the USPS will not refund us for the shipping cost of a delayed / late shipment, we are not able to refund you for the cost.
All cancelled queen orders can be subject to a 10% cancellation fee (unless refund is placed on the customer's account). Cancellations are not accepted within 3 days of the selected ship out date. By placing an order with Lappe's Bee Supply, either online, by phone or in person, you agree that Lappe's Bee Supply and Honey Farm LLC will not be responsible for queen survival in your hive, for the condition or productivity of your hive after introduction, or for dwindling brood production due to lost USPS, UPS or FedEx shipments. Queens and risk of their loss become the responsibility of the customer at the time of pick up from our location or outgoing shipment. Lappe's Bee Supply is not responsible for queen shipments that get lost or that do not get picked up from the post office on time. It is up to the customer to make sure they check the tracking number, and if they think that the queens might be at their post office but they haven't heard from them, the customer needs to either call or go in to the post office to verify. Guaranteed Live Arrival does not apply to queens left sitting at the post office for several days or over the weekend. Lappe's Bee Supply is not responsible for queen shipments that do not get picked up in time and get returned to sender from the post office; the customer is responsible for payment of the queens, even if the queens are not picked up from the post office.
If shipped by UPS, either by customer's choice or by purchasing 20 or more queens, it is the customer's responsibility to know our policy on shipping through UPS, and to be aware of when the queens are to be delivered to their residence in inhospitable temperature / weather situations so they are able to receive the queens immediately upon arrival. If the ship to address provided to us at the time the order is placed is not a residential address, and UPS is not able to deliver to the address provided, any delay in delivery that causes harm to the queen(s) is not Lappe's Bee Supply, the customer is totally responsible for any issues. We will not replace or refund any queens or shipping costs that are lost due to this issue.
There is potential risk of injury from activities involved in beekeeping, and while particular rules, equipment and personal care may reduce the risk, the risk of injury does exist; and YOU KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, EVEN IF ARISING FROM NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for your participation; and, HEREBY RELEASE AND HOLD HARMLESS LAPPE'S BEE SUPPLY & HONEY FARM LLC, their officers, other participants, and if applicable, owner and lessors of the premises ("RELEASEES") used to conduct any event, WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss or damage to person or property, TO THE FULLEST EXTENT OF THE LAW, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASED OR OTHERWISE.
